Return Policy
📦 Return & Refund Policy
📝 Return Eligibility
We accept returns for most products purchased from our store or online, under the following conditions:
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⏱ Return request must be submitted within 72 hours of receiving the product.
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📦 Product must be unused, undamaged, and returned with original packaging.
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🎥 For online orders, a full, uninterrupted unboxing video (start to finish) is required to qualify for return.
📩 How to Initiate a Return
Contact our Customer Support to start the return process. Provide:
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🔢 Order number & mobile number
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📍 The product(s) you want to return
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🛑 Reason for return
Our team will assist you with the complete process.
📞 Customer Support
Call: 01894-551055
WhatsApp: 01894-551055
🚚 Return Shipping Policy
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Return shipping cost is paid by the customer.
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If the issue is on our end (wrong item or defective product), we will cover the return shipping cost.
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Products must be returned to the address provided by our support team.
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🎥 A complete video of the return packaging process must be submitted.
💰 Refund Policy
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Advance payments are non-refundable, unless we fail to deliver within the promised timeframe or delivery becomes impossible.
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If eligible, refunds are processed within 3–10 working days.
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Refunds will be issued using the same payment method (SSL, MFS, Bank Transfer).
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Refund time for pickup orders starts from cancellation date.
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Refund timeline applies to working days only (not weekends or public holidays).
⚖ Policy Modification Rights
We reserve the right to change or update this Return & Refund Policy at any time without prior notice. Updates become effective immediately once posted on our website.
📍 Important Notice
By using our website, you acknowledge that you have read, understood, and agreed to this policy.
If you have questions, contact Customer Support for assistance.